Insurance is not something we think about often but it is an important aspect of our lives. Thanks to the Web, it has become easier to manage those necessary accounts. American Family Insurance has taken it a step further to allow customers access their accounts from their iPhone.
The American Family Insurance app, My Amfam, enables you to pay bills, track the claims process, locate an agent and view your policies. Application links provide easy access to your home page, your profile, a list of contacts and an about section.
You will need an existing American Family Insurance account to fully appreciate this free app. If you do not have one, you can fill out certain information within this app and request to find a company agent.
An app such as My Amfam is an important step for large brands to take, especially when they deal heavily in customer service. I anticipate such apps will eventually be combined with others to create multiple types of personal accounts for users. Until then, brands like AFI will do well to provide convenient access across multiple devices.
